AWS DevOps Engineer

AWS DevOps Engineer Summary We are seeking a highly skilled professional with extensive practical experience in Amazon Connect and AWS DevOps Services to lead the design, development, and ongoing maintenance of cloud-based contact center solutions. This role is pivotal in ensuring the robustness, scalability, and efficiency of our customer engagement infrastructure, leveraging advanced cloud technologies to deliver seamless communication experiences. Location: PAN INDIA Experience: 8-13 years Responsibilities Architect and implement Amazon Connect environments to meet business requirements. Create and optimize contact flows, define queue structures, configure routing profiles, and engineer voice and chat interaction solutions. Facilitate seamless integration between Amazon Connect and external platforms, including Salesforce and various third-party applications. Utilize core AWS services such as Lambda, API Gateway, S3, and DynamoDB to build scalable backend solutions. Oversee the management of AWS deployment strategies and maintain robust CI/CD pipelines. Develop and manage interactions with REST APIs and web services. Monitor AWS environments to ensure security compliance, optimal performance, and system health. Provide critical support for production deployments and resolve complex technical issues. Author comprehensive technical documentation and collaborate effectively with development teams. Requirements Proficiency with Amazon Connect. Expertise in AWS DevOps Services. Strong background in AWS Lambda. Experience with API Gateway. Demonstrated capability in CI/CD implementation. Proficiency with Git version control. Familiarity with Linux, CentOS, and general Linux administration. Knowledge of AWS CloudWatch is preferred. Understanding of the AWS Well-Architected Framework is advantageous. Experience with Salesforce integration is a plus. Exposure to Amazon Bedrock or Amazon Q is beneficial. Skills in performance monitoring and testing are desirable.