Customer Support Analyst

Job Summary This role provides a high level of support to Eftsure's customers. Providing a positive customer experience and assisting with any issues that arise within a timely manner. As a valued member of the Eftsure team you will be responsible for: • Review and importing of data files from csv/Excel into Eftsure's system using our internal support system • Manage batch email process using our internal support system • Responding to level 1 and 2 product support issues via support tickets in Zendesk • Investigating and replicating support issues that are raised and raising Jira tickets when necessary • Testing of the software in preparation of new releases Experience & Qualifications: • IT degree or similar experience • A minimum of 1-2 years-experience in a similar customer-facing Support role. • Experience working in a dynamic, fast-paced and versatile role. Skills • Solid Excel skills • Understanding of HTML and CSS • General MS Office products • Excellent verbal and written communications skills • Personable and able to build strong relationships • Excellent attention to detail • Adaptable and versatile • Self-motivated and resilient with the ability to work autonomously and as part of a team • Excellent problem solving skills. If this sounds like you, we would love to hear from you!