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Desktop Support Analyst

Provide desktop support and troubleshooting for Windows and iOS corporate devices, manage Active Directory and Group Policy, install business applications, and coordinate incident resolution and change tickets.

  • Lynn, Massachusetts, United States
  • Full-time
  • On-site
  • Posted Nov 6, 2026
INDUSTRYCustomer Service & SupportTechnical Support

Responsibilities

  • Provide desktop support for Windows and iOS corporate devices
  • Manage Active Directory and Group Policy
  • Install business and third‑party applications
  • Troubleshoot desktop, laptop, and peripheral devices
  • Coordinate incident resolution and change tickets

Requirements

Nice to have: Verbal and written English communication, Time management, Team handling, Organizational skills, Client interaction, Escalation management

Skills

Active DirectoryGroup PolicyWindowsiOSMicrosoft Desktop OSTroubleshootingIT infrastructureServersNetwork devicesApp & Web ServicesCloud componentsMicrosoft Desktop Family Operating SystemActive DirectoryGroup Policy

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Full description

Join a Global Leader in Workforce Solutions – Net2Source Inc. Who We Are Net2Source Inc. isn't just another staffing company, we're a powerhouse of innovation, connecting top talent with the right opportunities. Recognized for 300% growth in the past three years, we operate in 34 countries with a global team of 5,500+. Our mission? To bridge the talent gap with precision—Right Talent. Right Time. Right Place. Right Price. Role: Desktop Support Analyst Location: Lynn, MA, United States Onsite Duration: 12+ Months. "Description and Location ""Desktop Support | Consultant 2 | 3-5 years of experience Job Description· Beginner knowledge on Active Directory, Group Policy· Hands on experience for Windows, & IoS Corporate Devices· Coordinate with multiple teams for resolving incident and executing change tickets· Business & Common Application installation expertise (Like, Microsoft, Third party tools, enterprise applications)· Strong troubleshooting skills for Desktop, Laptops & Peripheral devices Must to Have Skills 3+ years of hands-on experience, managing below technologies· Microsoft Desktop Family Operating System (Win 7/10)· Beginner knowledge on Active Directory, Group Policy· Active Directory & GPO· Good understanding of IT infrastructure concepts and components such as Servers, Network devices, App & Web Services Cloud components and associated interconnections· Good to Have Skills Very good verbal and written English communication and presentation skills· Effective time management, team handling and organizational skills· Client interaction and escalation management""" Why Work With Us? We believe in more than just jobs—we build careers. At Net2Source, we champion leadership at all levels, celebrate diverse perspectives, and empower you to make an impact. Think work-life balance, professional growth, and a collaborative culture where your ideas matter. Our Commitment to Inclusion & Equity Net2Source is an equal opportunity employer, dedicated to fostering a workplace where diverse talents and perspectives are valued. We make all employment decisions based on merit, ensuring a culture of respect, fairness, and opportunity for all, regardless of age, gender, ethnicity, disability, or other protected characteristics. Awards & Recognition • America's Most Honored Businesses (Top 10%) • Fastest-Growing Staffing Firm by Staffing Industry Analysts • INC 5000 List for Eight Consecutive Years • Top 100 by Dallas Business Journal • Spirit of Alliance Award by Agile1 Ready to Level Up Your Career? Click Apply Now and let's make it happen. Best regards, Juan C. Matus Sr. Customer Success Manager

Desktop Support Analyst at Net2Source | Referso Jobs