ECM Platform Engineer

ECM Platform Engineer As an ECM Platform Engineer, you will support enterprise content management platforms across on-premises and cloud environments. This role is responsible for the full platform lifecycle, including new initiatives, system enhancements, deployments, administration, troubleshooting, and production support. What You Will Do (Key Responsibilities) Provide L1/L2 support for IBM FileNet, Datacap, Content Navigator, and WebSphere applications. Troubleshoot user issues related to login, document viewing, uploading, workflows, and integrations. Monitor system health, performance, and availability across ECM and supporting platforms. Perform routine health checks, basic configuration updates, and post‑deployment validations. Assist with authentication and security issues (Kerberos, SPNEGO, SSO, certificates). Document incidents, resolutions, and recurring issues for knowledge base improvement. Coordinate with engineering, DevOps, cloud, and security teams for escalations. Support backup/restore validation, DR testing, and environment maintenance activities. What You Will Need (Required Skills) Working knowledge of IBM FileNet P8, Content Navigator, and WebSphere. Familiarity with Linux environments and container platforms (OpenShift/Kubernetes). Understanding of authentication and security concepts (SAML/OIDC, OAuth, Kerberos). Ability to analyze logs, troubleshooting issues, and follow structured support processes. Experience using ticketing systems and ITIL-based incident management. Strong communication skills and a customer‑focused approach. Ability to work independently while collaborating with cross‑functional teams. Perform regular vulnerability assessments, coordinate with security teams, and remediate findings across FileNet, ICN, WebSphere, JAVA, and supporting infrastructure. Programming experience with JavaScript, Dojo, Java, Python, and scripting languages such as PowerShell and Shell. Nice to Have (Preferred Skills) Exposure to cloud platforms (AWS, Azure, GCP). Experience with ECM migrations or cloud‑native content services. Familiarity with F5 load balancers, CI/CD pipelines, or DevOps tools. IBM or cloud certifications (FileNet, Cloud Pak, OpenShift, AWS, Azure). #LI-LD1 Remarkable benefits: • Health coverage for medical, dental, vision • 401(K) saving plans with company match AND Pension • Tuition assistance • Floating holidays and PTO for community volunteer programs • Paid parental leave • Wellness programs • Employee discounts (membership, insurance, travel, entertainment, services and more!) Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. "Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.” AAA is an Equal Opportunity Employer Our organization participates in E-Verify