Forward Deployed Engineer

ABOUT ISEMBARD Isembard is rebuilding industrial capacity through a connected network of factories. We bring skilled people, advanced machine tools and our own software, MasonOS, together to make precision components for aerospace, defence, energy and robotics. THE ROLE This role sits where MasonOS meets the shop floor. Every new factory in our network adds training, adoption and support work. You will embed with factories and network sites, own their success with MasonOS end to end, ship production code, apply AI to their workflows and build the tools that make each new site easier than the last. It is not a support role. It is a build role, deployed forward, defining a new function rather than filling a seat. You will be based at our London factory, with roughly 30 to 50 per cent of your time embedded at other sites. We are open to graduate and experienced engineers. The package includes equity. - Run onboarding, training and day-to-day adoption with machinists, engineers and site operators. - Turn repeated support questions into playbooks, training material or self-service tools. You are measured on the support burden falling, not on tickets closed. - Put agentic workflows into operational use: reporting, supplier follow-ups and order status. - Ship fixes and small features into MasonOS through the same review as every other engineer. - Turn patterns from the field into clear, written requirements for the roadmap. WHAT YOU BRING - The ability to ship production code with minimal supervision. - Full-stack fluency across backend, frontend and integrations. - Hands-on experience applying LLMs to real workflows. - Clear communication with operators and technical leaders, and the ability to build trust on site. - The judgement to decide what matters without waiting for a ticket queue. - Useful, not essential: forward-deployed or deployment engineering experience, exposure to manufacturing, CNC, aerospace or defence, or MES or ERP systems.