Implementation Engineer

6 month fixed term contract role The role Requirements and solution design Lead client workshops to gather, define, and document business and technical requirements Turn requirements into solution designs covering both platform configuration and integration Write technical stories and provide estimates to support delivery planning Demonstrate solution functionality to client stakeholders Build and test Configure the platform using Ignition’s proprietary front-end, JSON, HTML, and Python Document and implement integration changes and data-mapping requirements Test configuration and integration changes using tools including Postman Troubleshoot and debug defects in test and production environments Release and support Support client releases, including writing release notes Lead the resolution of production support tickets Provide daily status updates and escalate risks and issues as soon as they arise Ways of working Provide technical and functional expertise to project teams Work with product, development, and delivery teams so changes are built to the right standard Keep implementation playbooks up to date and help develop best practices and tools for the team Work with stakeholders across Australia, the UK, and Ireland, including some early or late calls to cover time zones About you Essential 5+ years in client-facing technical roles, including hands-on experience configuring platforms Hands-on experience designing and testing integrations Working knowledge of JSON Sound understanding of application architecture, APIs, and software development practices Experience troubleshooting technical issues in web-based applications Strong stakeholder engagement, with the ability to work with both technical and business audiences Clear communication with client technical contacts and a wide range of internal stakeholders, both formally and informally Ability to gain cooperation from management, clients, and third parties Comfortable working independently and as part of a collaborative team Able to prioritise and deliver to deadlines in a high-pressure environment, with a focus on outcomes Desirable Working knowledge of Python and HTML Experience with applications hosted on AWS Working knowledge of Git