Junior Software Support Engineer (Linux, C++)

Company Description Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change. By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses. From prototype to real-world impact - be part of a global shift by doing work that matters. Job Description Exciting new opportunities exist in our team responsible for the Development and Maintenance of middleware software that is used as the basis of many products in our customers’ portfolio. By joining the team, you have a chance to work with cutting-edge technologies in video delivery network. You will be a member of global support team, work with many different customers and partners around the world in contributing to the satisfaction of the customers. Your responsibilities include but not limited to the following: Enjoy customer interaction and is challenged by trouble shooting in a complex environment Day-to-day service and support end customers and partners globally Give customer advice on how to use the system, provide troubleshooting support, corrective actions and root cause analysis Close cooperation with R&D and Solution Architects to find solutions and solve customer issues Participate in on-call 24/7 rota for customers Emergency cases Outgoing personality with a customer focus and right attitude to serve the customer Actively contribute to our customer satisfaction Qualifications IT Background Good at English skills. Good analytic, trouble-shooting and problem-solving capabilities. Good at interpretation, negotiation skills. Familiar with Linux environment. Must be able to read and understand C/C++ programming language. Additional Information Additional Information Discover some of the global benefits that empower our people to become the best version of themselves: Finance: Competitive salary package, share plan, value-based recognition awards, referral bonus; Career Development: Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership; Learning Opportunities: Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences; Work-Life Balance: Hybrid work and flexible working hours, employee assistance programme; Health: Global internal wellbeing programme, access to wellbeing apps; Community: Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations. At Endava, we’re committed to creating an open, inclusive, and respectful environment where everyone feels safe, valued, and empowered to be their best. We welcome applications from people of all backgrounds, experiences, and perspectives—because we know that inclusive teams help us deliver smarter, more innovative solutions for our customers. Hiring decisions are based on merit, skills, qualifications, and potential. If you need adjustments or support during the recruitment process, please let us know.