Network Engineer

Job Title: Network L2 OPS and SME Location: Seremban/KL, Malaysia Primary Duties & Responsibilities: Own end-to-end L2 network operations (incident, problem & change management) Act as primary escalation points for major incidents and critical outages Ensure SLA / KPI adherence and drive service improvements Lead daily operations calls, reviews, and reporting governance Drive root cause analysis (RCA) and implement preventive actions for key outages Coordinate with L1, L3, vendors, and cross-functional teams Manage team workload, prioritization, and task allocation Ensure process compliance (ITIL) and audit readiness Drive automation, documentation, and knowledge management Provide stakeholder communication & status reporting Provide expert support for routing & switching (BGP, OSPF, MPLS, VLANs, etc.) Troubleshoot complex data network issues and performance bottlenecks Support design validation & implementation for network changes Periodic managed device health check ups governance Change implementation to maintain SoW stated IOS and device compliance versions Proactive risk management with possible mitigations Extensive OEM coordination proactively for managed product life cycle management Work on LAN/WAN, SD-WAN, VPN, firewall coordination with SME’s in team Conduct deep-dive RCA for recurring incidents and top – talker analysis Result orientation on recurrence INC reduction Monitoring noise reduction Effective in event correlation and logics enablement with tools team Review configs and ensure network optimization & stability Support capacity planning & network enhancements in line with business and stakeholder needs Mentor L1 teams with technical guidance SOP / knowledge articles and documentation reviewer for seamless team operations Inventory periodic review and CMDB coordination with respective team Active participant with business and customer BCP team and periodic BCP and DR drill, documentation of outcome Experience and Flexibility to support On-Call and critical outage handling skills Good to have · ITIL process knowledge and foundation certified · Experience and good knowledge with infra monitoring tools (SolarWinds, etc.) · Automation exposure and transformation mindset and adoptability for any automation initiatives · Strong stakeholder communication in business language · Documentation & reporting discipline Experience · 3 to 10 years’ experience in a similar role as L2 operations lead and SME