Operations Supervisor

DO & CO is seeking a dynamic, self-directed Operations Supervisor to oversee airline catering operations from production and dispatch through final delivery to aircraft. This role is responsible for coordinating daily operational activities, supervising teams, monitoring flight requirements, and ensuring safe, accurate, and timely catering execution within the Airport Operations Area (AOA). Working closely with DO & CO Operations, Catering Dispatch, Delta Air Lines Tower personnel, and other stakeholders, the Operations Supervisor proactively identifies operational risks, resolves service issues, and supports on-time departures while maintaining DO & CO’s exceptional standards for food safety, quality, and customer service. About DO & CO: We have a passion for hospitality culinary delights on every elevated floor and in the sky. With our three business segments, Airline Catering, International Event Catering, Restaurants, Lounges & Hotels, we offer gourmet entertainment all over the world. We operate in 33 locations, 12 countries and 3 Continents, maintaining the highest standard of quality in both our products and services. We refine the classics, develop the unknown and grow constantly – sometimes beyond our own expectations. Key Responsibilities Operations Management & Team Leadership Oversee daily airline catering operations, including food production coordination, packing, assembly, dishwashing, transportation, logistics, and aircraft dispatch. Supervise operational workflows and processing times to prevent delays, missing items, and service disruptions. Lead, train, schedule, and motivate packing, assembly, dishwashing, and other operational team members to maintain productivity and quality standards. Distribute operational updates and customer specifications to the appropriate departments, ensuring accurate execution of flight requirements. Coordinate with production and dispatch teams to maintain service readiness, operational efficiency, and compliance with DO & CO quality standards. Flight Coordination & Tower Operations Coordinate last-mile catering activities within the AOA to ensure safe, efficient, and timely aircraft servicing. Monitor Flight Family for missing catering items, equipment, or discrepancies and coordinate corrective actions with Catering Dispatch. Monitor changing operational conditions, establish local priorities, and coordinate flight prioritization to protect on-time departures. Support Delta Air Lines charter operations and associated catering requirements. Partner with Delta Tower personnel, including ramp coordination and gate operations teams, to facilitate catering truck access, minimize gate congestion, and respond to aircraft swaps and other operational changes. Support Flight Attendants by addressing catering-related questions, concerns, and last-minute requirements in coordination with operational teams. Serve as a primary point of contact for catering-related delays and service issues, supporting root cause analysis, documentation, and follow-up actions. Communicate significant operational developments, service risks, and corrective actions promptly to DO & CO leadership and relevant customer stakeholders. Food Safety, Compliance & Operational Readiness Reinforce food safety, quality assurance, ramp safety, and operational standards throughout all catering activities. Ensure catering operations comply with applicable airline, airport, TSA, U.S. Customs, food safety, and other regulatory requirements. Apply working knowledge of HACCP principles and support food safety compliance during flight delays, gate returns, and irregular operations (IROPs). Monitor weather conditions, airport restrictions, and other factors that may affect catering operations. Understand and implement applicable high-wind safety protocols in accordance with local airport authority requirements. Maintain familiarity with business continuity plans and support their execution during irregular operations and other disruptions. Proactively identify operational risks, escalate food safety or service concerns, and coordinate timely corrective actions. Systems & Communication Demonstrate proficiency in Flight Family, IFX, O2P, GP4, and other systems used to support airline catering operations. Maintain accurate, timely communication among DO & CO Operations, Catering Dispatch, production teams, Delta Tower personnel, and other relevant stakeholders. Maintain situational awareness of daily operational performance and provide timely updates, incident documentation, and escalations as needed. Use Microsoft Office applications, including Outlook, Excel, and Word, to support communication, reporting, and operational follow-up. Qualifications & Requirements High school diploma or equivalent required. Experience in airline catering, airport ops, logistics, dispatch, transportation, or a related operational environment. Strong understanding of end-to-end airline catering processes, including production, packing, dispatch, transportation, and ramp execution. Working knowledge of food safety, HACCP principles, and operational safety requirements. Strong analytical, critical-thinking, and problem-solving skills, with the ability to conduct root cause analysis and make sound decisions under pressure. Excellent written and verbal English communication skills, with the ability to collaborate effectively with frontline employees, DO & CO leadership, airline stakeholders, and Flight Attendants. Proven ability to work independently, manage competing priorities, lead teams, and coordinate timely solutions in a fast-paced environment. Proficiency in Microsoft Office and the ability to learn and use operational systems effectively. Ability to work extended periods on foot and in environments with varying temperatures. Flexibility to work varying shifts, including nights, weekends, and holidays, based on needs. Ability to successfully obtain and maintain all required airport security clearances, airport-issued identification badges (such as SIDA, AOA, or equivalent), and applicable AOA driving authorizations. Airport-related positions are subject to applicable TSA, U.S. Customs, and airport authority requirements, including 49 CFR 1542.209 where applicable. What we Offer: Salary: $60,000-$72,000 Daily Complimentary Meals (Breakfast, Lunch and Dinner). FT employees are eligible for 401K and medical benefits: medical, dental, and vision. An organization dedicated to fostering innovation; in pursuit of cultivating creativity, embracing new ideas and leveraging our impeccable standard for hospitality. Genuine career development opportunities, both nationally and internationally. The chance to collaborate and represent a leading force in the luxury global gourmet entertainment industry by attending world-class events. Diversity & Inclusion Statement DO & CO provides equal employment opportunities. Applicants will be considered for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other protected characteristic. #DetroitIND