Principal Network Engineer

Join a Global Leader in Workforce Solutions – Net2Source Inc. Who We Are Net2Source Inc. isn't just another staffing company, we're a powerhouse of innovation, connecting top talent with the right opportunities. Recognized for 300% growth in the past three years, we operate in 32 countries with a global team of 5,500+. Our mission? To bridge the talent gap with precision—Right Talent. Right Time. Right Place. Right Price. Role: Principal Network Engineer Location: Grand Rapids, Michigan (Remote with some travel) Duration: 12 months (Contract to hire) RESPONSIBILITIES • Serve as a technical advisor to the customer, providing subject matter expertise across Mist WAN Assurance, Session Smart Router (SSR), SD-WAN, and Mist Wireless technologies. • Design, deploy, configure, operate, and troubleshoot Mist-managed WAN Edge and SSR-based SD-WAN solutions. • Provide technical expertise for WAN Edge configuration, routing, application policies, traffic steering, path selection, high availability, and site connectivity. • Support Mist Wireless environments, including wireless configuration, operations, monitoring, troubleshooting, and optimization. • Use Marvis Virtual Network Assistant, Service Level Expectations (SLEs), Mist insights, events, alerts, and telemetry to identify and troubleshoot network, end-user connectivity, and performance issues. • Troubleshoot complex issues across WAN, SD-WAN, routing, wireless connectivity, authentication, roaming, RF, and application connectivity. • Apply strong networking fundamentals to troubleshoot BGP, OSPF, TCP/IP, LAN/WAN connectivity, routing policies, VLANs, DHCP, and DNS. • Analyze network behavior and performance to identify root causes and recommend technical and operational improvements. • Support production changes, maintenance activities, software upgrades, incident resolution, and technical escalations. • Collaborate with customer engineering and operations teams, CLIENT'S support organizations, and engineering teams to resolve complex technical issues. • Develop and maintain technical documentation, implementation procedures, operational procedures, and troubleshooting guidance. • Provide knowledge transfer, technical guidance, and mentoring to customer technical teams. • Maintain strong ownership of technical issues and communicate status, risks, findings, and recommendations effectively to customer stakeholders. • Operate as an integrated member of the customer's technical environment, collaborating effectively with both customer and CLIENT'S teams. • Provide onsite support in Grand Rapids, Michigan when required based on customer needs and planned activities. • Maintain flexibility to support planned production changes and maintenance activities outside normal business hours when required. TECHNICAL ENVIRONMENT Mist WAN Assurance currently supports SSR WAN Edge deployments, including traffic steering, application policies, routing policies, high-availability designs, hub-and-spoke topologies, and SSR mesh topologies. EDUCATION AND EXPERIENCE REQUIRED • Bachelor's or Master's degree in Computer Science, Computer Engineering, Electrical Engineering, Information Technology, or equivalent practical experience. • Typically 6-10 years of experience in enterprise networking, network engineering, consulting, or related technical roles. • Demonstrated hands-on experience supporting complex enterprise network environments. • Previous experience in a customer-facing engineering, consulting, professional services, or Resident Engineer role is preferred. KNOWLEDGE AND SKILLS • Advanced hands-on knowledge of Mist WAN Assurance and WAN Edge technologies. • Strong practical experience with Session Smart Router (SSR), including deployment, configuration, traffic flows, routing, high availability, multiple WAN paths, monitoring, maintenance, and troubleshooting. • Strong understanding of SD-WAN concepts and architectures, including WAN underlay and overlay, application policies, application-aware traffic steering, path selection, resiliency, high availability, and site-to-site connectivity. • Strong hands-on experience with Mist Wireless, including WLAN configuration and operations, wireless client connectivity, authentication, roaming, RF troubleshooting, and performance optimization. • Experience using Marvis Virtual Network Assistant and Mist AI-driven operational capabilities to investigate and resolve network and user-experience issues. • Experience working with Mist Service Level Expectations (SLEs), insights, events, alerts, and telemetry. • Strong knowledge of enterprise routing and networking technologies, including BGP, OSPF, TCP/IP, VLANs, routing policies, DHCP, and DNS. • Ability to troubleshoot complex, multi-domain network issues and isolate problems across WAN, routing, wireless, client connectivity, and application paths. • Knowledge of Mist Wired Assurance and Juniper EX switching is desirable. • Excellent analytical and problem-solving skills, with the ability to independently lead complex technical investigations. • Strong operational discipline in production environments, including change planning, validation, troubleshooting, escalation, and documentation. • Excellent written and verbal communication skills, with the ability to explain complex technical concepts, issues, risks, and recommendations to technical and non-technical stakeholders. • Demonstrated ability to operate independently in a customer-facing environment while collaborating effectively with customer teams, support organizations, and engineering resources. • Ability to provide technical leadership, knowledge transfer, and mentoring to other engineers and customer technical teams. • Relevant CLIENT'S Juniper Networking or Mist certifications are desirable. Why Work With Us? We believe in more than just jobs—we build careers. At Net2Source, we champion leadership at all levels, celebrate diverse perspectives, and empower you to make an impact. Think work-life balance, professional growth, and a collaborative culture where your ideas matter. Our Commitment to Inclusion & Equity Net2Source is an equal opportunity employer, dedicated to fostering a workplace where diverse talents and perspectives are valued. We make all employment decisions based on merit, ensuring a culture of respect, fairness, and opportunity for all, regardless of age, gender, ethnicity, disability, or other protected characteristics. Awards & Recognition America's Most Honored Businesses (Top 10%) Fastest-Growing Staffing Firm by Staffing Industry Analysts INC 5000 List for Eight Consecutive Years Top 100 by Dallas Business Journal Spirit of Alliance Award by Agile1