Program Manager

Job Title: Program Manager Location: Chicago, IL 60601 (Chicago Hybrid) Pay Rate: $90.00 – $120.00 / hour Work Schedule: Remote: Monday and Friday / Onsite: Tuesday, Wednesday, and Thursday; candidate flexibility required between 7:30 AM and 6:00 PM CST, with standard hours 8:00 AM to 5:00 PM CST 6-month contract assignment (End Date: May 29, 2027) Position Overview The Program Manager owns integrated planning, governance, delivery oversight, and benefits tracking for the global Deductions Program. This senior leadership role aligns global and regional stakeholders around an integrated roadmap, governance model, and benefits framework spanning three core priorities: reducing incoming deductions, resolving deductions faster, and minimizing financial leakage through improved recovery. Job Specifications Key Responsibilities: Integrated Planning & Governance: Build and maintain an integrated program charter, roadmap, milestone plan, and critical path across deduction prevention, faster resolution, and leakage reduction. Establish executive steering and cross-functional working governance with clear decision rights. Cross-Functional & Stakeholder Alignment: Align global and regional leaders on program scope, priorities, operating-model changes, and measurable outcomes. Coordinate across GBS, Finance, Sales, Customer Supply Chain, IT, and external partners. Root-Cause Prevention & Process Integration: Integrate root-cause prevention efforts across pricing, allowances, quantity discrepancies, fees/fines, master data, and reason-code integrity, connecting Lean Six Sigma analysis with business-owned corrective actions. Technology & Platform Coordination: Coordinate technology and process delivery across HighRadius, Compass, and GFIN (including under-tolerance automation, deduction resolution interfaces, Project Shield, and AI-enabled document parsing). Financial & Leakage Management: Maintain an integrated view of business cases, budgets, capacity, and forecasts. Connect recovery policy, write-off controls, deduction playbooks, and supply-chain validation into a coherent leakage-reduction plan. Reporting & Deployment: Provide executive reporting on outcomes, benefits, milestones, and financial outlook. Lead integrated change management, training, operational handover, and regional deployments. Qualifications & Requirements: Experience: 10+ years of progressive transformation and program management experience, including at least 5 years leading complex, multi-workstream programs across countries and functions. Core Knowledge: Strong working knowledge of Order-to-Cash / Invoice-to-Cash and customer deductions (trade/non-trade claims, validation, dispute resolution, recovery, write-offs, pricing, and Sales Finance). Leadership & Analytical Skills: Proven delivery of business/technology transformations with measurable financial benefits; strong influencing and negotiation skills; and financial acumen to validate baselines and prevent double-counting. Preferred Qualifications: Experience with HighRadius or comparable platforms; AI-enabled document processing; PgMP, PMP, MSP, or Lean Six Sigma certifications; and background in global GBS, shared-services, or consumer goods environments. Interview Process: Multiple rounds (3 total: first 2 via video conference, 3rd interview in-person). Benefits (employee contribution): Health insurance Health savings account Dental insurance Vision insurance Flexible spending accounts Life insurance Retirement plan All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Rate of pay within the stated range will depend on the qualification of the applicant.