Job Opening : Program Manager
Duration: 6+ Months
Location: Chicago, IL (Hybrid)
Pay Rate Range: $100 to $120/hr on W2
Responsibilities:
The Program Manager will own integrated planning, governance, delivery oversight, and benefits tracking for the global Deductions Program. You will turn initiatives at different stages of maturity into a coordinated execution plan with clear accountability, sequencing, dependencies, and resource requirements. Working across GBS, Finance, Sales, Customer Supply Chain, IT, data teams, and external partners, you will challenge fragmented approaches and enable timely decisions without relying on direct reporting authority. This is not a standalone IT project manager or deductions operations role: initiative owners remain accountable for their workstream delivery, functional decisions, and operational results, while you lead integration and drive delivery of agreed program outcomes. Global standards and regional deployment plans must reflect local requirements; North America-specific targets in the current program baseline must remain distinct from global commitments.
Requirements:
Required Qualifications
• Substantial progressive experience in transformation and program management, typically 10+ years overall, including at least 5 years leading complex, multi-workstream programs across countries and functions; demonstrated accountability beyond project coordination or status reporting.
• Proven delivery of integrated business and technology transformation with measurable financial and operational benefits, including executive governance, dependency management, resource planning, budget oversight, and benefits realization.
• Strong working knowledge of Order-to-Cash / Invoice-to-Cash and customer deductions, including trade and non-trade claims, validation, dispute resolution, recovery, write-offs, and the links to pricing, Sales Finance, and Customer Supply Chain.
• Ability to turn fragmented initiatives into one executable program with clear ownership, critical path dependencies, realistic sequencing, regional deployment plans, and traceability from business outcomes to delivered capabilities.
• Credibility with senior global and regional leaders; strong influencing, negotiation, and conflict resolution skills, with the judgment to challenge assumptions, secure commitments, and escalate effectively in a matrix environment.
• Strong analytical and financial acumen: able to scrutinize business cases, distinguish cash recovery from productivity and prevention benefits, validate baselines, and build reliable performance reporting without double counting.
• Excellent executive communication and facilitation skills, translating complex operational and technology issues into concise recommendations, clear decisions, and accountable actions across regions and time zones.
• Practical understanding of enterprise system integrations, data quality, automation, testing, and change adoption; able to challenge business and technical delivery plans without needing to be a solution architect or hands-on developer.
Preferred Qualifications
• Experience with HighRadius or comparable deductions and receivables platforms, ERP interfaces, trade-spend processes, and customer-level deduction analytics.
• Experience applying AI-enabled document processing, automation, and analytics to finance operations, with appropriate validation, controls, and operational adoption.
• Program or project management certification such as PgMP, PMP, or MSP; Lean Six Sigma qualification and experience combining structured program governance with Agile delivery.
• Experience coordinating technology vendors, implementation partners, and recovery providers within a single business-led delivery and value-realization framework.
• Experience in global GBS or shared-services transformation and consumer goods or similarly complex customer environments, balancing global standards with regional operating requirements.
#RTA
#RTA #LI-PA1
#RTAProfessionalZip