Project/Program Manager

Job Title: Project/Program Manager Work Location & Reporting Address Springfield, MA 1111 **Hybrid – onsite 3 days per week** Vendor Rate $65/hr Contract duration 12 Months Mode of Interview: Telephonic/Face to Face/Skype Interview: Virtual and/or In-Person Mandatory skills: 10+ years of project management experience delivering technology programs; insurance domain experience required. Strong understanding of insurance products and operations. Demonstrated success managing cross-functional delivery with multiple workstreams and vendor/onshore/offshore teams. Strong governance discipline (RAID, action/decision logs, dependency management) and ability to operate with minimal direction. Excellent written and verbal communication; ability to produce concise, leadership-ready updates. Experience with Agile, Waterfall, or hybrid delivery methods; comfort operating in ambiguity and evolving priorities. Highly proactive and action-oriented; does not require repeated follow-ups. Owns outcomes end-to-end and escalates risks early with Eligible to workions and recommendations. Strong stakeholder presence; communicates clearly, calmly, and consistently. Disciplined progress reporting and transparent status; no surprises. Preferred tools exposure - Jira, Confluence (or equivalent backlog/documentation tools), MS Project, Smartsheet, or equivalent planning tools, Microsoft Teams and standard collaboration tools. Detailed JD *(Roles and Responsibilities) Lead day-to-day delivery for the Worksite program by driving schedule, governance, and cross-functional execution. This role requires strong stakeholder management, proactive risk and dependency handling, and crisp reporting. The ideal candidate is a self-directed, action-oriented project leader who creates clarity, removes blockers, and keeps teams accountable. · Own and maintain the integrated delivery plan (milestones, dependencies, sprint/release calendar, and key deliverables). · Run delivery governance: workstream syncs, RAID management, decision and action tracking, and release readiness cadence. · Proactively identify and manage risks, issues, and dependencies; drive mitigation plans and escalations with recommended actions. · Coordinate across product, business, engineering, QA, and environment/release teams to ensure aligned execution. · Manage scope alignment and change control by documenting impacts to timeline, cost, and deliverables. · Produce executive-ready status reporting (weekly status, milestones, KPIs, forward look, and support requests). · Facilitate stakeholder communications and ensure timely decisions to avoid delivery delays. · Support cutover and go-live planning (readiness checklists, runbook coordination, and go/no-go inputs). Minimum years of experience: 10 years