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Senior Backend Engineer (Customer Focus)

Senior Backend Engineer for the Customer Focus Group (CFG), bridging engineering and commercial product needs, focusing on infrastructure, performance, and customer satisfaction.

  • Remote, Canada
  • Full-time
  • Remote
  • Posted Nov 11, 2026
INDUSTRYSoftware & InternetSaaS & Enterprise SoftwareDeveloper Tools & Infrastructure

Responsibilities

  • Handle development, architecture, product, and direct customer interaction
  • Translate customer needs into the product
  • Build new features
  • Resolve pressing technical issues

Requirements

  • Experience in a Customer-centric products

Nice to have: Security / AppSec domain familiarity, Customer-facing / pre-sales technical experience, Bridging product and engineering

Skills

Backend architectureMicroservicesAPI designDesign patternsNode.jsTypeScriptSQLNoSQL databasesCloud platforms (AWS, Azure, or GCP)Serverless computingManaged databasesAgile development practicesCI/CD pipelinesAWSAzureGCP

Full description

Description We are hiring a Senior Backend Engineer for its Customer Focus Group (CFG) — a technical team that bridges engineering and the commercial side of the product. CFG members handle development, architecture, product, and direct customer interaction: translating customer needs into the product, building new features, and resolving pressing technical issues. The role needs a strong backend builder who can also take a holistic, product-and-customer view, with a focus on infrastructure, performance, and customer satisfaction. Requirements Must-have skills: Backend architecture — microservices, API design, and design patterns (deep understanding) Node.js / TypeScript proficiency (or other relevant backend languages) SQL and NoSQL databases, with experience scaling systems for high-volume data processing Cloud platforms (AWS, Azure, or GCP) and their services — serverless computing, managed databases 5+ years of backend development, with a strong focus on customer-centric products Proven problem-solving with a track record of performant, scalable solutions Agile development practices and CI/CD pipelines Excellent collaboration and communication with globally distributed teams  Nice-to-have skills: Security / AppSec domain familiarity (OX is a security product) Customer-facing / pre-sales technical experience Experience bridging product and engineering

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