Solutions Analyst, Ops & Analytics

Primary Responsibilities: Quality and Efficient Output Production: • Plan and execute projects with minimal direction, leveraging prior industry knowledge to address new project types. • Use Excel, PowerPoint, Power BI and other tools to create customized, effective, and accurate deliverables for clients based on practice team input. • Leverage benchmark/survey information and business knowledge to identify meaningful trends, competitor insights, and recommendations for client engagements. • Analyze client organizational structures (e.g., sales/field teams) to standardize and compare roles across companies. • Utilize and improve automation tools to generate analyses more efficiently. • Participate in the design and implementation of customized benchmarking surveys using web-based tools. • Conduct quantitative and qualitative data analysis to identify patterns, outliers, and statistically significant trends across client survey responses. • Translate complex data sets into clear visual narratives using dashboards, charts, and data tables that drive actionable client recommendations. • Ownership of Work: • Deliver work accurately and consistently within project timelines. • Demonstrate self-management skills while leveraging peer and manager experience. • Balance both detailed execution (“in the weeds”) and strategic insights as needed. • Communicate methods, results, and their implications clearly with minimal oversight. • Critical Thinking & Innovation: • Contribute to product development initiatives focused on analytics and benchmarking. • Identify new ways to integrate technology and analytics • Teamwork: • Collaborate effectively with peers, providing support and feedback. • Participate actively in reviews and discussions, contributing insights and clarifications. • Demonstrate openness to coaching and apply feedback to deliver stronger results. Skills and Experience Required • Bachelor’s degree • Expertise in Microsoft Excel, PowerPoint, Word, and Power BI • Excellent analytical and problem-solving skills • Strong attention to detail with the ability to review and refine outputs • Strong business writing, communication, and presentation skills • 2–4 years of experience in analytical or operations roles • Demonstrated ability to thrive in a collaborative, team-oriented environment • Strong foundation in data analysis and statistics • Experience working with structured datasets to perform analysis, identify trends, and communicate findings in business-friendly formats. Preferred • Exposure to competitor benchmarking or competitor insights analysis • Familiarity with advanced analytics techniques (PowerBI, Power Query, automation tools) • Salesforce reporting and dashboarding experience • Experience in the Pharmaceutical / Life Sciences industry • Experience developing or following Standard Operating Procedures • Qualtrics or similar survey platform experience • Understanding of market research survey design concepts Familiarity with data visualization principles and BI storytelling best practices