Store Layout & Flow Optimization Manager

Role Responsibilities: Store Layout & Planning Design and optimize store layouts for new openings across APAC, including front-of-house, back-of-house, prep, cashier, and pickup areas Develop standardized layout models for different store formats (street stores, mall stores, kiosks, etc.) Ensure layouts comply with local regulations and operational constraints Flow Optimization Analyze customer and staff movement to eliminate bottlenecks and improve production speed Design optimal order-to-pickup flow while minimizing conflicts between customer and staff movement Optimize workstation and equipment placement using peak-hour and order-mix data Execution & Standardization Review and approve layout, equipment, and M&E drawings Participate in store opening and refurbishment site inspections to ensure design accuracy Build and maintain APAC-wide Layout & Flow standards, SOPs, and approval processes Cost & Efficiency Improve sales per square meter through smarter layout and flow design Reduce unnecessary equipment, labor inefficiencies, and space waste Partner with supply chain and equipment teams to ensure operationally efficient setups Collaboration & Continuous Improvement Work closely with Operations, Training, Design, Engineering, Suppliers, and Franchise Partners Use data insights to continuously optimize store performance across the region Role Requirements: Bachelor’s degree or above (Architecture, Interior Design, Operations, Industrial Engineering, or related fields preferred) 3+ years of experience in restaurant chain layout planning, operational optimization, or restaurant engineering Strong understanding of beverage, coffee, or QSR operations and customer flow Ability to read and review layout, M&E, and equipment drawings Experience working across multiple APAC markets or strong cross-cultural communication skills Proficiency in CAD, SketchUp, Visio, or similar tools