For one of our clients, we are looking for a hands-on and technically skilled Technical Engineer. As a Technical Engineer, you will be responsible for installing, configuring, maintaining, and troubleshooting IT infrastructure and providing technical support to customers. Your role involves working with servers, routers, switches, printers, enterprise software, and network systems to ensure the reliability and optimal performance of IT solutions. You will also conduct site visits, assist with technical assessments, support project implementations, and collaborate with the Sales and Project teams to deliver solutions that meet customer requirements.
What will you be doing?
As a Technical Engineer, your primary responsibility will be to install, configure, maintain, and troubleshoot IT infrastructure and technical systems to ensure reliable and efficient operations for customers. You will work with various IT components, including servers, routers, switches, printers, and network equipment, ensuring that all systems are properly installed, configured, and maintained in accordance with technical specifications and customer requirements.
You will provide technical support for PBS solutions, including document management systems, enterprise software, and network systems. This involves diagnosing hardware and software issues, identifying the root causes of technical problems, and implementing effective solutions both onsite and remotely. You will also respond to customer support requests and ensure that technical issues are resolved promptly and professionally.
An important part of your role will involve conducting customer site visits to assess technical environments, evaluate infrastructure requirements, and support the preparation of Scopes of Work (SOWs) and Bills of Materials (BOMs). You will assist in designing and implementing technical solutions based on customer needs while ensuring that proposed solutions are practical, reliable, and aligned with project specifications.
You will also perform routine system checks, preventive maintenance, and technical inspections to identify potential issues before they affect system performance. You will support equipment installations, system upgrades, and project rollouts in collaboration with the Project and Sales teams, ensuring that all technical activities are completed efficiently and within agreed timelines.
Furthermore, you will maintain accurate records of technical activities, service interventions, and equipment maintenance. You will communicate technical findings, report operational issues, and recommend improvements where necessary. You will continuously develop your technical knowledge and skills to stay up to date with new technologies and ensure the delivery of quality technical support and services.
Requirements
Associate's or Bachelor's degree in Information Technology, Computer Science, Electronics, or a related field.
Minimum of 2 years of hands-on experience in IT support, systems administration, or network engineering.
Solid understanding of IT networks, hardware diagnostics, and enterprise software.
Relevant certifications such as CompTIA A+, Network+, Cisco CCNA, or Microsoft MCSA/MCP are preferred.
Knowledge of ATM maintenance is considered an advantage.
Continuous willingness to learn about new technological developments.
Strong problem-solving, communication, and customer service skills.
Ability to work independently as well as part of a team.
Valid driver's license and personal car.
Benefits
Ongoing training and certification programs.
Medical coverage.
Pension scheme.
15 vacation days.
Vacation allowance.
Annual bonus.
Laptop and phone with plan.