Technical Support Representative

Supporting customers via telephone with applications, networks, and technologies, including both inbound and outbound calls.

Nuvali – Sta. Rosa, Laguna, Philippines
Full-time
On-site
Posted Mar 8, 2025

INDUSTRYCustomer Service & SupportCall Center

Apply with RefersoAI Apply on careers page

Responsibilities

Supporting customers over the telephone with various applications, networks and technologies
Undertake proactive outbound call work
Take inbound calls

Requirements

Highschool Diploma
1 year in college

Skills

Call center Technical SupportBPO SalesMobile technology supportComputer supportGaming consoles supportSmart TVs supportTablet support

Full description

The purpose of the role is to help Asurion’s customers “stay connected” with all aspects of their everyday technical life. This will include supporting customers over the telephone with various applications, networks and technologies. The role will also undertake proactive outbound call work as well as take inbound calls. At least 1 year of experience in a call center Technical Support Program 6 Months experience in BPO Sales Proven experience in supporting others with mobile technology and other devices (this may include but not limited to computers, gaming consoles, smart TVs, tablet ETC) At least 1 year in college or Highschool Diploma