- Remote, United States
- Remote
- $60K–$75K per year
- 5+ years
Lead onboarding, training, and operational readiness of claims professionals to meet client guidelines and support catastrophe events.
Compensation
Salary Range: $60,000-$75,000
Responsibilities
- Lead onboarding and training of claims professionals on client-specific guidelines, claims handling procedures, systems, and quality expectations.
- Develop and maintain a trained bench of claims professionals prepared to transition into complex claims assignments based on operational needs.
- Assess team member proficiency, training progress, and readiness for transition into production teams.
- Provide coaching, training, and feedback to strengthen technical claims capabilities and prepare team members for complex claims assignments.
- Coordinate with operational leadership and receiving Team Leads to facilitate successful transitions of qualified team members into production.
Requirements
- Bachelor’s degree or equivalent experience
- Nice to have: catastrophe operations
- Nice to have: high-volume claims environments
