Family Service Advisor is responsible for serving families at the cemetery office, conducting follow‑up services, and generating sales and referrals for cemetery products and plans.
Compensation
$16.90 - $25.00 per hour + commission
Responsibilities
Advise families making at‑need arrangements
Attend grave site service for families with at‑need arrangements
Respond to customer complaints
Provide information on cemetery policies and products
Assist families at the counter, phone, and written correspondence
Requirements
High school graduate or equivalent
Nice to have: cemetery sales experience
Nice to have: bilingual English and Spanish or Vietnamese
The Target Pay Range for this position is $26.00 - $32.12 hourly.
Responsibilities
Utilize product knowledge to provide excellent customer service and sales, including areas of business services, consumer lending, deposit servicing, IRA, POA, and Fiduciary accounts.
Sign all line and loan documents that originate through outbound/inbound call center, ensuring each Member’s needs are fulfilled.
Assisting the community with financial wellness: This could involve financial education programs, assistance with budgeting, debt management, or access to financial planning resources.
Requirements
Bachelor’s Degree or equivalent related experience
Nice to have: one year of experience in a financial institution
