Re-engage and stabilize a portfolio of 100+ Letus customers across Canada, rebuilding relationships and preparing for potential transition to Prisma.
Locations (2)
Toronto, Ontario, Canada
Vancouver, British Columbia, Canada
Compensation
Compensation range: $80,000-$90,000, OTE $120k
Responsibilities
Proactively re-engage every assigned customer, including dormant, difficult-to-reach, and at-risk accounts, using thoughtful, persistent multichannel outreach.
Research customer organizations and verify current decision-makers, stakeholders, contact details, services, agreements, and account histories; maintain reliable CRM records.
Investigate incomplete or conflicting information across internal systems and teams to establish an accurate picture of each account.
Segment and prioritize the portfolio by revenue, engagement, churn risk, and opportunity; tailor outreach and account-review cadence accordingly.
Conduct candid customer conversations to understand goals, past frustrations, unresolved issues, and opportunities to restore confidence and value.
The Store Lead partners with the Store Manager to support team members in achieving sales performance through coaching, operational excellence, and acting manager on duty.
Compensation
Pay Range: $20.56 - $26.73/hr
Responsibilities
Inspire store team to achieve their best performance
Execute to maximize growth and potential
Create an engaged and inclusive store environment
Elevate the customer experience through operational excellence
Supports the Store Manager in achieving sales performance through coaching, team development, and operational excellence, while overseeing recruiting and training tasks.
Compensation
Pay Range: $53000-57000/yr
Responsibilities
Inspire store team to achieve their best performance
Execute to maximize growth and potential
Create an engaged and inclusive store environment
Elevate the customer experience through operational excellence
We are seeking a friendly, organized, and dependable Receptionist in a full-time capacity to join our team at our Concord office. The successful candidate will be providing exceptional customer service while supporting daily administrative operations.
Compensation
Pay: $21.00 per hour
Responsibilities
Answer and direct incoming telephone calls and/or take message
Monitor and respond to general email inquiries
Daily mail pickup and distribution
Perform filing electronically, scanning and photocopying
Assist with client general communications
Requirements
Nice to have: Previous receptionist or customer service experience
Assist with month-end financial reports and monthly operational reports
Support accounts receivable, accounts payable, bank statement and balance sheet reconciliation
Assist with audits, expense report auditing and customer pricing error reviews
Support the payment processing team with data entry and credit checks
Prepare weekly and monthly management reports and dashboards for the US Country Manager
Requirements
Current or recent enrollment in a graduate or undergraduate degree program in Finance, Accounting, Business, Information Technology, Information Systems, Computer Science, Data Science or a related field
Master's degree (e.g., MBA, MS in Finance or Accounting) is preferred
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