- Toronto, Ontario, Canada +1 more
- $80K–$90K per year
Re-engage and stabilize a portfolio of 100+ Letus customers across Canada, rebuilding relationships and preparing for potential transition to Prisma.
Locations (2)
- Toronto, Ontario, Canada
- Vancouver, British Columbia, Canada
Compensation
Compensation range: $80,000-$90,000, OTE $120k
Responsibilities
- Proactively re-engage every assigned customer, including dormant, difficult-to-reach, and at-risk accounts, using thoughtful, persistent multichannel outreach.
- Research customer organizations and verify current decision-makers, stakeholders, contact details, services, agreements, and account histories; maintain reliable CRM records.
- Investigate incomplete or conflicting information across internal systems and teams to establish an accurate picture of each account.
- Segment and prioritize the portfolio by revenue, engagement, churn risk, and opportunity; tailor outreach and account-review cadence accordingly.
- Conduct candid customer conversations to understand goals, past frustrations, unresolved issues, and opportunities to restore confidence and value.
Requirements
- Nice to have: PropTech
- Nice to have: multifamily
- Nice to have: property management
- Nice to have: payments
- Nice to have: FinTech
Skills
Benefits
- Financial Wellness
- Bonus programs
- 401(k) match
- Employee Stock Purchase Program (ESPP)
- HSA and FSA options



