- Remote, United States +2 more
- Remote
- Full-time
- $61K–$104K per year
- 3+ years
Provide hands‑on technical support and enablement for customers adopting a cloud‑based data and analytics platform.
Locations (3)
- Reston, Virginia, United States
- Washington DC, District of Columbia, United States
- United States
Compensation
$61,232.00 - $104,094.00
Responsibilities
- Provide hands‑on technical support for customer workspaces, tooling, access, and governed data use
- Guide customer teams through analytics workflows and cloud/data platform capabilities
- Support AI/ML onboarding and help customers transition from initial provisioning to productive platform use
- Troubleshoot technical barriers involving tooling, access, data, analytics workflows, and platform adoption
- Demonstrate platform capabilities directly to customer teams and explain how available tools support their workflows
Requirements
- Bachelor's degree in Data Management, Information Systems, Data Governance, Business Analytics, Computer Science, Library/Information Science, or related field; or a high school diploma with four additional years of relevant experience
- Nice to have: experience supporting cloud‑based data and analytics platforms
- Nice to have: experience troubleshooting workspace configuration
- Nice to have: experience supporting analytics, data engineering, and AI/ML use cases
- Nice to have: experience delivering technical demonstrations