- Oakville, Ontario, Canada
- Full-time
- 2+ years
Support reimbursement processes and patient services for Cencora’s patient and provider support and pharma commercialization services in Canada.
Responsibilities
- Assists reimbursement processes to enable timely, accurate, and consistent handling of coverage-related requests across customer operations and patient support workflows.
- Coordinates benefits-related documentation, case updates, follow-up activities, and reimbursement support communications to advance case progression.
- Resolves routine reimbursement issues, documentation gaps, and workflow exceptions to reduce delays and support access-related outcomes.
- Maintains accurate case records, reimbursement documentation, and system updates to support operational visibility, reporting readiness, and workflow control.
- Monitors reimbursement trends, recurring issues, and escalation indicators to support proactive issue resolution and service continuity.
Requirements
- High School Diploma/GED or equivalent experience
- Nice to have: certification in reimbursement support
- Nice to have: patient access
- Nice to have: customer support
- Nice to have: service management
Skills
Benefits
- medical
- dental
- vision care
- backup dependent care
- adoption assistance
