Guest Experience Expert responsible for delivering a wide range of services that guide guests through their entire stay, ensuring a memorable and unique experience.
Responsibilities
Deliver a wide range of services that guide guests through their entire stay
Process operational needs and address guest requests
Complete reports and share highlights of the local area
Maintain a safe workplace and uphold company policies
Ensure uniform, appearance, and professional communications
Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal, including setting tables, communicating with the kitchen, interacting and serving guests, and cleaning work areas and supplies.
Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.
Set up, stock, and maintain work areas.
Inspect the cleanliness and presentation of all china, glass, and silver prior to use.
Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
Guest Environment Expert responsible for maintaining appearance and cleanliness of hotel public spaces and rooms, ensuring guest experience standards are met.
Responsibilities
Deliver guest requests
Stock carts
Clean rooms and public spaces
Move, lift, carry, push, pull, and place objects up to 50 pounds
Guest Experience Expert provides in‑person service to guests, handling operational needs, requests, reports, and local area highlights to create a memorable stay.
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