- Budapest, Budapest, Hungary
Responsibilities
- Provide first and second-level technical support to internal customers via the ticketing system, following defined ITIL processes.
- Remain logged in and available to answer calls through the global Service Desk call center solution during assigned working hours.
- Provide on-site IT support at the Budapest location.
- Actively participate in team meetings and contribute to continuous service improvement initiatives.
- Support Service Desk performance measures, including KPI and TTI targets.
Requirements
- Nice to have: German language

