Senior Technical Writer responsible for creating and maintaining developer-facing documentation for Solace’s real-time data platform, leveraging AI-assisted tools and ensuring clarity for both human readers and AI agents.
Compensation
Expected salary range for this role is from $100,000 to $130,000 per year.
Responsibilities
Create and modify customer-facing documentation for Solace event brokers, Solace Agent Mesh, APIs, and other products
Deliver documentation on release schedule using MadCap Flare (XML) and Markdown
Ensure content provides a positive experience for both human readers and AI agents
Collaborate with content providers and senior writers to update, revise, reorganize, and restructure existing documentation
Improve the style guide and enforce it through automated checks and guardrails
Lead a team of developers and program managers who enable our Frontline Agents to provide support for Billing technical issues across Workspace, GCP, and AI/ML.
Partner with Product Management and Developers to translate customer needs into a better overall product; recognize trends in customer feedback and elevate issues within Google.
Collaborate with Software Developers and Site Reliability Developers to manage production incidents in real time, with an emphasis on timely and thorough issue identification and customer communication.
Resolve high-profile escalations and issues, improve the customer experience and drive initiatives that increase their likelihood of success on our platform.
Identify opportunities and build solutions to improve support or empower customers to solve issues by using self-service tools and documentation.
Requirements
Bachelor’s degree in Science, Technology, Engineering, Mathematics
