Service Availability Reps Unilingual I
ICONMA, LLC · Posted Nov 10, 2026
- London, Ontario, Canada
- Entry
- 0–2 years
Provide courteous, efficient, and professional customer service to ensure inquiries, problems and issues are resolved promptly and effectively under all conditions.
Responsibilities
- Provide courteous, efficient, and professional customer service to ensure inquiries, problems and issues are resolved promptly and effectively under all conditions
- Ensure change activities are performed on time, minimizing risk to the service/business environment
- Monitor resources to ensure availability associated with business applications and technology
- Identify, resolve, or escalate service delivery issues and/or complaints
- Maintain proficient knowledge of tools, processes, procedures, and resources necessary to assist in problem determination as well as recovery
Requirements
- Associate's degree in computer related field or equivalent training