- Mississauga, Ontario, Canada
- Hybrid
- Full-time · Entry
- 1–2 years
Provide telephone and email-based post-sales technical support for software products, investigating issues and diagnosing MDM solution queries.
Responsibilities
- Provide telephone and email-based post-sales technical support for our software products
- Investigate issues reported by customers and work collaboratively with internal stakeholders, and see through to resolution
- Work proactively to update customers by reporting progress regarding outstanding queries
- Endeavour to respond to all customer requests in a timely manner while improving customer experience
- Provide superior customer service in regards to our MDM solutions. Diagnose and solve application queries and answer customer questions
Requirements
- Degree or Diploma in Computer Networking
- Information Technology
- Computer Science
- Related technical field