Design the end-to-end data platform for APEX, ingesting contact centre telephony and quality data, and delivering it through a Bronze/Silver/Gold architecture on Databricks into a Kimball-style reporting layer.
Locations (2)
Mississauga, Ontario, Canada
Toronto, Ontario, Canada
Compensation
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Responsibilities
Design the Bronze/Silver/Gold data flow for the new Genesys A3S Snowflake and Verint sources, with clear standards for ingestion, transformation, validation, and consumption.
Define ingestion cadence and watermarking strategy per source, based on each source's true data freshness.
Design the Gold-layer Kimball star schema (facts, dimensions, grain, SCD Type I/II) to support sales, telephony, agent activity, and quality reporting.
Choose between pure lakehouse and hybrid lakehouse-to-data-warehouse patterns based on source characteristics, volumes and performance needs.
Build and optimize Databricks and Delta Lake pipelines, and set cost and performance practices for cluster sizing, job versus all-purpose compute, and Photon.
Design the end-to-end data platform for APEX, ingesting contact centre telephony and quality data, and delivering it through a Bronze/Silver/Gold architecture on Databricks into a Kimball-style reporting layer.
Locations (2)
Etobicoke, Ontario, Canada
Toronto, Ontario, Canada
Compensation
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Responsibilities
Design the Bronze/Silver/Gold data flow for the new Genesys A3S Snowflake and Verint sources
Define ingestion cadence and watermarking strategy per source
Design the Gold-layer Kimball star schema to support sales, telephony, agent activity, and quality reporting
Choose between pure lakehouse and hybrid lakehouse-to-data-warehouse patterns
Build and optimize Databricks and Delta Lake pipelines