- Ottawa, Ontario, Canada
- Hybrid
- Full-time · Entry
Provide level 1 support for cloud, server, backup, and virtualization solutions, troubleshoot technical issues, and deliver a high-touch customer experience.
Responsibilities
- Answer incoming support calls and chats
- Provide level 1 support for Veeam Backup and Replication, Veeam Backup for Microsoft 365 and Zerto backup and disaster recovery solutions
- Provide level 1 support for vCloud Director, Hyper‑V and other virtualization technologies
- Provide level 1 helpdesk and on‑site support for Managed Services clients in Ottawa
- Troubleshoot server operating system issues
Requirements
- College Diploma
- associate’s degree
- bachelor’s degree or equivalent experience in the technology field
- Nice to have: Professional Certifications e.g., Veeam, Microsoft, Networking
- Nice to have: Experience with VMware