- Remote, Canada
- Remote
- Full-time · Mid
As a technical bridge between customers and product/engineering teams, resolving escalated, complex technical issues involving integrations, APIs, and ERP workflows.
Responsibilities
- Serve as the escalation point for advanced technical issues, including those involving ERP integrations (e.g., NetSuite, Sage Intacct, Microsoft Dynamics), APIs, middleware, and custom configurations.
- Perform in-depth log analysis, error tracing, and root cause analysis using tools such as Jira, Salesforce, and internal monitoring platforms.
- Replicate and diagnose customer-reported issues in sandbox/demo environments, documenting clear steps for development teams.
- Address data integrity, system performance, and security/compliance concerns across ERP modules (finance, supply chain, HR, etc.).
- Support integration challenges, including ETL processes, token migrations, and third-party connector troubleshooting.
Requirements
- Degree required
- Nice to have: ETL processes
- Nice to have: Middleware
- Nice to have: Regression testing