Build and own the financial infrastructure supporting its merchant-of-record business, overseeing the end-to-end payment lifecycle from customer authorization through settlement, supplier payment, cancellation, refund, and reconciliation.
Locations (2)
Dallas, Texas, United States
Winnipeg, Manitoba, Canada
Responsibilities
Oversee payment authorization, capture, settlement, refunds, supplier payments, and financial reconciliation across all payment methods, currencies, markets, and booking scenarios.
Serve as the primary business and operational owner of the Adyen relationship, including performance reviews, issue resolution, capability adoption, fee analysis, and commercial discussions.
Establish processes and controls that connect each booking’s customer payment, processor settlement, supplier cost, refund activity, chargebacks, fees, and realized contribution.
Develop workflows that ensure cancellations, partial refunds, supplier credits, and customer reimbursements are processed accurately, within service-level expectations, and without financial leakage.
Build reporting and alerting for authorization rates, declines, settlement exceptions, refund timing, processor fees, chargebacks, payment-method performance, and other critical operational indicators.
Build and own hotel pricing and rate-decisioning capabilities as the business scales its merchant-of-record business, optimizing wholesale rate performance, offer selection, pricing competitiveness, margin, and closed-user-group (CUG) rates across Vogo's global hotel supply.
Locations (2)
Dallas, Texas, United States
Winnipeg, Manitoba, Canada
Responsibilities
Own wholesale rate performance across hotel supply partners, markets, properties, and customer segments, analyzing rate availability, competitiveness, margin, conversion, and booking performance.
Build and evolve the offer-selection framework used to determine which supplier rate should be displayed and booked, balancing price, margin, availability, cancellation terms, payment method, supplier reliability, and expected servicing cost.
Act as the business product owner for Vogo's rate intelligence and pricing tools, translating commercial needs into clear requirements, priorities, acceptance criteria, and operating workflows for Product, Engineering, and Data Science.
A highly analytical and curious Business Operations Analyst to help turn company data into actionable insights, dedicated to sales and business performance, building metric definitions, cleaning Salesforce data, and automated reporting.
Compensation
The total compensation range for this role is C$75,000–C$90,000 annually.
Responsibilities
Analyze company performance data across sales, pipeline generation, customer retention, and operational performance
Own the definitions and documentation for core business metrics
Partner with sales leadership on Salesforce data quality
Build and maintain automated dashboards and recurring reports using Excel and Salesforce reporting
Validate monthly commission calculations
Requirements
Degree or diploma in Business, Finance, Economics, Analytics, Commerce, or a related field
Guide customers through configuration, kickoff, onboarding, workflow integration, and sustained platform adoption, owning implementation, adoption, and account health across complex customer portfolios.
Responsibilities
Own customer implementations from sales handoff through configuration, onboarding, workflow integration, activation, and sustained usage
Translate customer goals and workflows into clear implementation plans
Deliver within time-to-value targets by managing dependencies and resolving blockers
Own complex and at-risk accounts, managing resolution for critical implementation challenges
Partner with Account Managers on renewal and expansion strategy
Requirements
Nice to have: Working with sales leaders
Nice to have: Familiarity with public infrastructure
Nice to have: Familiarity with engineering (AEC)
Nice to have: Familiarity with water or municipal markets
Lead, Ridership Insights to help turn investment in future transit network into sustained ridership by investigating demand, explaining ridership gaps, and identifying necessary service connections, station access, fares, and surrounding development.
Responsibilities
Lead complex analyses to identify ridership drivers, diagnose performance gaps and determine the conditions needed to realize future ridership potential
Translate findings into prioritized recommendations for existing services and planned investments
Build an integrated evidence base linking ridership and fare payment data with service, capital project, land-use and market information
Work with accountable teams across Metrolinx to advance priority recommendations, agree actions and milestones, and resolve dependencies
Develop clear insights and recommendations for senior and executive audiences
Requirements
Degree in economics, statistics, data science, business or a related field with a strong analytical emphasis
Analyze and improve payment systems and processes within Scotiabank’s payments technology division.
Responsibilities
Develop business and system requirements, including user stories, acceptance criteria, business rules, process flows, story maps, and supporting functional documentation.
Document end-to-end payment journeys covering initiation, validation, routing, processing, clearing and settlement, reconciliation, rejects, returns, and exceptions.
Produce impact analyses identifying affected payment flows, integration points, data requirements, dependencies, operational impacts, and gaps.
Support Scrum Masters, Product Owners, and Engineering Leaders with initiative planning and scoping.
Develop risk analyses that identify delivery, implementation, operational, and payment-processing risks, with appropriate controls and mitigations.
Develop tools and processes to identify pricing gaps, supplier underperformance, and opportunities to source more competitive inventory across properties, destinations, and stay patterns.
Define and manage retail price-monitoring capabilities that measure Vogo's displayed prices against relevant OTA, hotel-direct, and closed-user-group benchmarks.
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