- Canada
- Senior
- 3–5 years
Senior Technical Account Manager responsible for managing client relationships, technical support, and solution architecture for Dayforce HCM platform.
Responsibilities
- Partner with Customer Success Manager to strengthen executive relationships
- Drive customer success outcomes including value realization, growth, retention, and advocacy
- Translate customer business problems into viable solutions using Dayforce products
- Define and monitor key performance indicators and technical strategy
- Analyze usage patterns to improve adoption and user experience
Requirements
- Bachelor's Degree in Computer Science, Engineering, or relevant software/computer-related fields
- Nice to have: ITIL Foundations
- Nice to have: FPC
- Nice to have: CPP
- Nice to have: PMP