- Montréal, Québec, Canada
- Hybrid
- Full-time · Mid
- CA$56K–CA$114K per year
- 3+ years
Seeking a proactive, highly collaborative, and business-savvy Customer Success Manager to serve as a primary post-sale strategic partner for a portfolio of commercial real estate and enterprise customers, leading onboarding, platform adoption, and retention.
Compensation
$55,800.00 - $114,200.00
Responsibilities
- Act as a trusted advisor and primary post-sale point of contact to ensure clients achieve energy efficiency and sustainability goals.
- Conduct periodic business reviews (QBR / EBR) with building owners, asset managers, and facility executives to present clear ROI, energy savings, and GHG reduction metrics.
- Proactively monitor account health indicators, identify operational or adoption risks early, and partner with internal teams to secure long-term contract renewals.
- Partner with customers to embed BrainBox AI insights into daily building operations and workflows.
- Identify expansion opportunities (e.g., additional building sites or upgraded feature tiers) and collaborate with Sales/Commercialization teams.
Requirements
- Bachelor’s degree in Business
- Engineering
- Sustainability
- Nice to have: HVAC systems
- Nice to have: Building Automation Systems/BAS