- Loudon, Tennessee, United States
- On-site
- Full-time
- $88K–$110K per year
- 2+ years
Provide hands‑on, day‑to‑day support for plant‑critical applications and connected operational technology at an assigned manufacturing location.
Compensation
The annual pay range estimated for this position is $87,822.40 - $109,778.00 and is bonus eligible.
Responsibilities
- Provide visible, hands‑on support for manufacturing applications and plant‑floor users across shifts; triage issues, restore service, and elevate when needed.
- Respond to production‑impacting incidents, coordinate technical teams and vendors, communicate status, and support recovery while following site safety requirements.
- Monitor application health, jobs, interfaces, services, and infrastructure dependencies; identify trends and drive corrective actions to reduce downtime.
- Diagnose issues across applications, databases, Windows services, integrations, networks, scanners, label printers, and connected devices; document root cause and prevention actions.
- Plan and support application upgrades, plant scheduled outages, Windows patching, testing, validation, change implementation, and post‑change monitoring.
Requirements
- Bachelor’s degree in IT, Computer Science, Engineering, or a related field
- Nice to have: ITIL Foundation or relevant technical certifications
- Nice to have: Experience supporting manufacturing, plant operations, warehouse, or other 24x7 operational environments