- New York City, New York, United States
- On-site
- Full-time
- 3+ years
Own the customer's journey from signed contract to live, growing, and happy, onboarding, activating, troubleshooting, and expanding accounts.
Responsibilities
- Onboard new customers through API integration, webhooks, templates, sender registration, number provisioning, voice setup
- Activate customers to send live traffic fast
- Debug delivery, routing, and compliance issues
- Build relationships with regular check-ins and proactive outreach
- Grow accounts by identifying new use cases and expansion opportunities
Requirements
- Nice to have: technical products
- Nice to have: developer tools
- Nice to have: communications APIs
- Nice to have: messaging
- Nice to have: SMS compliance