- Harrisburg, North Carolina, United States
- 2+ years
Responsibilities
- Exhibit a thorough knowledge of the credit union’s products and services as well as demonstrate ability to successfully use multiple computer programs/systems to research account-related questions from customers.
- Enthusiastically respond to all inquiries, either in person/phone or other means, to identify and handle customer’s requests pertaining to the account(s) in accordance with the credit union’s service expectations.
- Resolve customer inquiries and/or concerns timely, completely, accurately, and professionally.
- Thoroughly evaluate relationships to make recommendations or provide solutions that benefit and enhance the overall customer experience or improve their financial stability.
- When performing in a teller capacity, demonstrate cash handling accuracy and efficiency in the role while providing recommendations to better serve the customer’s needs.