- Hanoi, Hanoi, Vietnam
- Full-time · Senior
- 5+ years
Senior Software Engineer focused on Warehouse Execution Systems (WES) and Warehouse Control Systems (WCS), troubleshooting, incident management, and mentorship.
Responsibilities
- Take responsibility for individual and department goals as agreed upon with the Software Manager.
- Perform in-depth troubleshooting and implement permanent solutions for recurring issues.
- Demonstrate a strong understanding of Warehouse Execution Systems (WES) / Warehouse Control Systems (WCS) to ensure timely resolution of critical incident tickets (P1/P2) while documenting resolution steps and conducting Root Cause Analysis (RCA).
- Maintain availability, accountability, and clear communication with customers and key stakeholders when clarifying, investigating, and resolving escalated incident tickets.
- Ensure adherence to the flexible shift schedule (five days per week, 40 hours, with two days off - one on the weekend and one on a weekday).
Requirements
- Bachelor’s degree in computer science or a related field
- Nice to have: maintenance projects experience
- Nice to have: customer support experience