Design, build, and operate complex, regulated global solutions across payroll, tax, and immigration domains, leading AI-enabled development practices and architectural leadership.
Responsibilities
Produce architecture designs and implement key components
Design and build event-driven services
Build using Azure PaaS services and patterns
Architect and ship large Next.js/React applications
Define secure integration patterns and build connectors
Lead the quality engineering function across web, mobile, and desktop products, shaping strategy, driving test automation, and establishing quality as an engineering discipline.
Responsibilities
Own test coverage trajectory and grow it predictably
Build quality infrastructure and standards for developers and AI agents
Turn tests into protection gates for codebases
Move releases from manual verification to automated confidence
A senior hands-on architect who owns technical direction and delivery execution for customer engagements building AI-powered applications and digital platforms, leading distributed engineering teams.
Compensation
$156000 - $234000/yr
Responsibilities
Own architecture direction for agentic AI and full-stack solutions across assigned engagements
Translate business and technical requirements into scalable, sustainable solution architectures
Set the architecture standards and design patterns delivery teams build against
Own code review and architecture review gates; make the final call on technical trade-offs
Write production code for customer engagements approximately 40-60% of time
Senior Technical Writer responsible for creating and maintaining developer-facing documentation for Solace’s real-time data platform, leveraging AI-assisted tools and ensuring clarity for both human readers and AI agents.
Compensation
Expected salary range for this role is from $100,000 to $130,000 per year.
Responsibilities
Create and modify customer-facing documentation for Solace event brokers, Solace Agent Mesh, APIs, and other products
Deliver documentation on release schedule using MadCap Flare (XML) and Markdown
Ensure content provides a positive experience for both human readers and AI agents
Collaborate with content providers and senior writers to update, revise, reorganize, and restructure existing documentation
Improve the style guide and enforce it through automated checks and guardrails
Define core product and business metrics and build a single source of truth that Product, Finance, and Sales can rely on.
Build a comprehensive view of self-service customers, including usage patterns, customer health, satisfaction, retention risks, unmet needs, and growth opportunities.
Translate customer demand and commercial plans into capacity forecasts and support capacity allocation decisions.
Measure effective capacity utilization and identify opportunities to improve the commercial value of available capacity.
Develop and evaluate pricing and packaging models, including guaranteed capacity, on-demand pricing, commitments, clawback mechanisms, and provisioned throughput units.
Lead a team of developers and program managers who enable our Frontline Agents to provide support for Billing technical issues across Workspace, GCP, and AI/ML.
Partner with Product Management and Developers to translate customer needs into a better overall product; recognize trends in customer feedback and elevate issues within Google.
Collaborate with Software Developers and Site Reliability Developers to manage production incidents in real time, with an emphasis on timely and thorough issue identification and customer communication.
Resolve high-profile escalations and issues, improve the customer experience and drive initiatives that increase their likelihood of success on our platform.
Identify opportunities and build solutions to improve support or empower customers to solve issues by using self-service tools and documentation.
Requirements
Bachelor’s degree in Science, Technology, Engineering, Mathematics
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