Inside Counter Sales Representative assists customers and contractors by providing quotes and product information both in person and over the phone.
Compensation
In addition to the base wage listed, team members are also eligible to earn an additional incentive subject to changes in plan design and documents
Responsibilities
Represent the company during the sales process by collecting customer needs and design specifications
Act as liaison between purchasing, technical, production staff and customer
Respond to customer inquiries regarding product selection, placement of orders, requests for prices, complaints and scheduling of deliveries and installations
Initiate telephone calls to customers to generate sales
Generate sales opportunities through research on client needs competition
Addresses construction service and product issues at the customer’s site in order to ensure that customer complaints regarding the quality and reliability are resolved in the most efficient and cost-effective manner.
Responsibilities
Investigates/examines the condition of company building workmanship and products on the customer’s site at all stages of construction based on concerns raised by the customer; reports back to the Customer Service team on findings.
Recommends replacement or repair of defective products based on customer service guidelines related to efficiency and cost effectiveness.
Negotiates and approves third party repair/adjustment; inspects completed work for quality adherence.
Plans and paces own work efficiency in order to meet daily, weekly, project, or team related productivity goals.
Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.
The Inside Counter Sales Representative assists customers and contractors by providing quotes and product information, both in person and over the phone, while maintaining the company standards of excellent customer service.
Responsibilities
Represents the company during the sales process by collecting customer product needs and design specifications over the phone or in person, and acting as liaison between purchasing, inside technical/design staff, production staff and customer.
Responds to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, complaints and scheduling of deliveries and installations, and providing customer follow-ups.
Initiates telephone calls to customers to generate sales to achieve a projected sales goal.
Actively engages in increasing knowledge of sales techniques and developing product and industry knowledge through attending company training programs and develops knowledge of residential, rural, industrial, and commercial construction.
Generates sales opportunities through research on client needs, industry competition and learning the features and benefits of company products.
Provides customer service and sales support to retail customers, including product selection, pricing, estimates, order entry, and delivery scheduling.
Responsibilities
Provides customer service primarily to retail customers via walk-in, telephone or email
Engages in selling company products/services and related items
Provides material estimates and quotes for small packages
Enters orders into system and schedules delivery of products
Plans and paces own work efficiency to meet productivity goals
Requirements
High school diploma or General Education Degree (GED)
Inside Counter Sales - Inside SalesBuilders FirstSource · Oakland, US