Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
QA Engineer with strong data-testing and automation capabilities to join the Corporate Data Cloud team, assuring quality and reliability of cloud-based data and AI solutions.
Responsibilities
Design and execute test scenarios and test cases based on business and functional requirements.
Validate end-to-end ETL/ELT pipelines, data transformations, integrations, and business rules.
Perform data quality, reconciliation, regression, integration, and large-volume data testing.
Develop and maintain automated test frameworks using Python, PyTest, Cucumber, or equivalent tools.
Use advanced SQL and Snowflake to validate data and perform root-cause analysis.
Owns the user experience architecture and linguistic logic for all customer-facing automated channels across voice, digital chat, and messaging.
Compensation
The base pay range for this role is $89,965.00 to $117,212.00. The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
Responsibilities
Architect, diagram, and design conversational interactions, logic trees, fallback behaviors, and state-machine flows for both voice and digital channels
Ensure automated journeys are structured to achieve full resolution within the channel with high CSAT
Craft all user-facing interactions, ensuring automation tone, vocabulary, and personality are consistent with the brand voice
Write optimized, natural prompts for voice and chat/messaging channels that are universally understood, concise, and inclusive
Partner with Product Managers to continuously audit and optimize the Natural Language Understanding (NLU) model
Requirements
Bachelor's degree
Nice to have: Master's degree
Nice to have: advanced specialization in computational linguistics, HCI, or digital interaction design
Nice to have: certificate from conversational design institute
Nice to have: experience designing both voice and chat interfaces within a high volume contact center
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