The Senior Technical Customer Success Manager will be the face of the company for customers, driving product adoption, expansion, and retention while providing advanced technical expertise and helping mature the Customer Success organization.
Compensation
The projected base compensation range for this position is $155,000-$165,000 annually, with opportunity to earn more.
Responsibilities
Fully own your book of business which will consist of 12-18 accounts totaling $2-5M ARR.
Build and nurture strong relationships within your book to help your accounts get as much value out of our products as possible.
Provide advanced product-level technical expertise, leading customer onboarding, complex deployments and resolving intricate technical challenges
Build and act on account plans that move the customers forward through each lifecycle stage from adoption through to expansion.
Thoroughly understand our customers’ business needs, use case, organizational structure, profile, product usage, and risks - providing expert guidance, best practices, and solutions.
Senior software engineer responsible for engineering, implementation, integration, and sustainment of the project Tool's Suite in a Linux environment, ensuring secure credential management, privileged access controls, secrets management, and automation capabilities aligned with mission security and compliance requirements.
Compensation
Annual Salary: $130,000 - $270,000 (Depends on the Years of Experience)
Responsibilities
Engineer the Tool's Suite in a Linux environment
Ensure secure credential management and privileged access controls
Maintain secrets management and automation capabilities
Serve as SME for tool technologies on Linux
Collaborate with security, infrastructure, and DevOps teams
Requirements
Master's degree in Computer Science or related discipline
Bachelor's degree in Computer Science or related discipline
Nice to have: Atlassian Suite (Jira, Confluence)
Nice to have: enterprise security tools
Nice to have: cybersecurity-focused software engineering
The Intelligent Automation Manager is responsible for leading a team responsible for the support, enhancement, and evolution of the firm’s business automation capabilities, overseeing solutions built on platforms like Power Automate, Automation Anywhere, and Xceptor.
Compensation
Base Salary Range: $132,500.00 - $198,500.00. This position is eligible for competitive incentive bonus.
Responsibilities
Lead, coach, and develop a team responsible for the delivery, support, enhancement, and continuous improvement of a large portfolio of production automations and digital solutions across business functions.
Provide technical guidance and oversight to the team across automation architecture, solution design, development practices, testing, deployment, troubleshooting, and production support.
Build strong partnerships with business stakeholders and serve as a trusted point of contact for automation opportunities, priorities, and outcomes.
Lead automation modernization initiatives by evaluating and implementing emerging technologies—including workflow automation, AI, agentic AI, machine learning, orchestration platforms, Microsoft Power Platform, and Copilot Studio.
Help develop and execute an automation modernization roadmap, assessing the existing portfolio to identify opportunities for platform consolidation, process redesign, migration, architectural improvements, and retirement of obsolete or inefficient solutions.
Requirements
Werkstudent (w/m/d) KI, Agentic Authorization & Automatisierung
Working with IT and AI coordinators to develop bots, intelligent agents, automations, and integration solutions for the approval department, transferring IT and AI technologies to concrete use cases in an international engineering environment.
Compensation
Du startest mit 15,17€ je Stunde und erhältst ab dem 7. Monat 19,36€ pro Stunde.
Responsibilities
Develop and evolve AI-based agents and automation solutions for vehicle approval.
Create prototypes and proof-of-concepts, such as intelligent document search or analysis of technical and regulatory information.
Concept and implement solutions in coordination with users from approval, engineering, and project management.
Test and evaluate innovative approaches around Generative AI and agent-based systems.
Support testing, documentation, and quality assurance to convert successful prototypes into sustainable, usable solutions.
Sr. Technical Customer Success ManagerMaterial Security · Remote, US
Software Engineer 3 - Linux/Bash/Python/Java/IaC/Docker/CI/CDCaptivation Software · Annapolis Junction, US