- Remote, United States +2 more
- Remote
- Full-time · Senior
- $5K–$6K per month
- 4+ years
The Senior Client Support Specialist provides helpdesk and technical support for consumers, participants, and internal partners. The role involves technical troubleshooting, mentoring junior staff, acting as a liaison between departments, and handling complex support tickets.
Locations (3)
- Phoenix, Arizona, United States
- Denver, Colorado, United States
- Grand Junction, Colorado, United States
Compensation
$5,147 – $5,833 monthly
Responsibilities
- Serve as Subject Matter Expert (SME) in assigned subject area(s)
- Collaborate with the Manager, Client Support to contribute to the development and revision of training plans for Client Support Specialists
- Review patient queue for errors and reprocess files as needed
- Serve as mentor to Client Support Specialists