A primary bridge for English- and Spanish-speaking members, helping them navigate healthcare complexities with empathy and precision across inbound service, proactive outreach, and digital support.
Compensation
Salary Range: $20 – $25/ hour
Responsibilities
Engage fluently in English and Spanish across all communication channels (calls, SMS, chat, email, video)
Translate and simplify complex healthcare, insurance, and medical terms
Serve as a trusted point of contact to assist members in finding language-congruent providers and scheduling appointments
Conduct proactive outreach to share information on preventive screenings and benefit utilization
Identify situations requiring clinical escalation and collaborate with medical staff
Requirements
Nice to have: Medicare Advantage background
Nice to have: Health insurance background
Nice to have: HIPAA-regulated medical environments experience
Nice to have: Bilingual customer service or medical translation experience
Design, develop, and optimize AI-enabled legal workflows and agent solutions by translating business and legal requirements into scalable, user-focused tools that improve efficiency, quality, and client value.
Locations (6)
Seattle, Washington, United States
Colorado, United States
Illinois, United States
Oregon, United States
Washington DC, District of Columbia, United States
Washington, United States
Compensation
Colorado compensation range: $ 138,450.00 to $218,880.00 annually.
Illinois compensation range: $ 146,110.00 to $231,010.00 annually.
Oregon compensation range: $ 140,200.00 to $ 221,650.00 annually.
Washington DC Compensation range: $ 157,720.00 to 249,360.00 annually.
Washington State compensation range: $ 146,040.00 to $ 230,890.00 annually.
Responsibilities
Design, develop, and optimize AI-enabled legal workflows and agent solutions
Ensure responsible and effective deployment of AI solutions
Collaborate with attorneys, business professionals, and technical teams to identify high-impact use cases, manage projects, drive user training and adoption, measure solution success, and advance firmwide innovation
Requirements
A bachelor’s degree.
Nice to have: leading and managing stakeholder teams
Nice to have: cross-functional project teams
Nice to have: enterprise generative AI platforms such as Harvey, Legora, Microsoft Copilot, Claude