- Remote, United States
- Remote
- Full-time
- $120K–$170K per year
Provide proactive and reactive technical support to Glean customers, ensuring high-quality service and continuous improvement.
Compensation
The standard base salary range for this position is $120,000-$170,000 USD annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.
Responsibilities
- Own proactive and reactive support for designated customers
- Meet with customers to review issues and develop resolution plans
- Provide timely responses via collaborative communication channels
- Create and maintain customer-specific runbooks and knowledge articles
- Troubleshoot and resolve customer issues
Requirements
- Nice to have: SQL
- Nice to have: Database knowledge
- Nice to have: Kubernetes
- Nice to have: Linux
- Nice to have: GitHub