Provide onsite hardware and software support for HP printers, PCs, and networking products to customers in the Greater Ottawa Area.
Compensation
The on-target earnings (OTE) range for this role is $55,650 to $60,000 CAD annually.
Responsibilities
Primary contact for all customer related service issues
Interact with customers to ensure high satisfaction
Establish professional business relationships
Provide information to HP systems
Achieve productivity and quality goals
Requirements
Minimum Vocational/Diploma/Associate Degree (technical field) equivalent with 2-4 years of working experience in related fields or Degree holder with 1-2 years relevant working experience
Provides Tier 1 service level support for hardware, application software, and operating systems, working primarily remotely with occasional onsite requirements at Philadelphia campus.
Locations (2)
Philadelphia, Pennsylvania, United States
United States
Compensation
$25.50 - $31.85 Hourly
Responsibilities
Demonstrates basic knowledge of Tier 1 service level support as relates to addressing Hardware (PCor End-User Devices & peripheral equipment), and application software, and operating system issues
Exhibits sound customer service skills by effectively handling customer problems and ensuring proper escalation procedures are followed to problem closure
Demonstrates sufficient knowledge of call log tracking to record accurately all needed information
Tracks all customer service items to completion
Evaluates customer service issue to determine level of service needed
Field Technical Support RepresentativeNewHP · Ottawa, Canada