- Remote
- Remote
- Full-time
- $46K–$81K per year
Provide front line support for customer inquiries, including outbound retention calls, inbound sales queues, and webchat, while resolving policy and payment issues for pet insurance members.
Compensation
The national salary range for Agent, Inside Sales Support - Pet : $46,345.00-$80,700.00 The expected starting salary range for Agent, Inside Sales Support - Pet : $46,345.00 - $65,100.00
Responsibilities
- Make outbound phone calls to existing members to resolve payment issues and retain business.
- Receive and make calls from/to existing Pet members to share information and offer products to retain customer through renewal or prevent cancelation.
- Assist and encourage customer to enroll in new and/or upgrade their current insurance products.
- Support inbound sales queue during peak periods of call volume and support inbound renewal queue year-round.
- Work with various departments to contact existing Pet members to resolve policy related issues that require sales quoting, possible plan changes, or apply payment.
Requirements
- Bachelor's degree preferred or equivalent combination of education and experience