- Little Rock, Arkansas, United States
- $60K–$99K per year
- 2+ years
The User Support Coordinator ensures the smooth operation of user support services by coordinating tasks, scheduling, and managing workflows.
Compensation
Salary Range: $60,416 - $98,574
Responsibilities
- Coordinate the scheduling and prioritization of user support requests.
- Act as the point of contact for user support requests, ensuring they are addressed in a timely and efficient manner.
- Track and document issues in helpdesk systems, ensuring accurate reporting and follow-up.
- Assist in developing and updating training materials for both staff and end users.
- Provide first-line troubleshooting for routine technical issues.
Requirements
- Associate’s degree in information technology, computer science, or a related field