- Remote, Canada
- Remote
- Full-time
- $70K–$80K per year
- 2–4 years
Serve as the escalation point for Tier 1 technical support issues and troubleshoot payment gateway, API, webhook, tokenization, and transaction processing issues.
Compensation
The expected salary range for this role is between $70,000 and $80,000, depending on experience and qualifications.
Responsibilities
- Serve as the escalation point for Tier 1 technical support issues.
- Troubleshoot payment gateway, API, webhook, tokenization, and transaction processing issues.
- Analyze logs, API calls, and transaction data to identify root causes.
- Collaborate with Engineering, QA, and Product teams to resolve issues.
- Assist merchants and partners with integrations, SDK configuration, and best practices.
Requirements
- Nice to have: Stripe
- Nice to have: Adyen
- Nice to have: Authorize.Net
- Nice to have: Python
- Nice to have: SQL